❓ FAQ & Support

Getting started is easy! Simply sign in with your Steam account, set your trade URL in your profile settings, and browse our bot inventory. Select the items you want to trade and click "Confirm Trade". Our automated bot will send you a trade offer within seconds. We support CS2, Rust, Dota 2, TF2, and PUBG skins.

Yes! Creating an account and browsing our inventory is completely free. We charge a small commission on each trade (typically 2-5%) which is transparently shown before you confirm any trade. There are no hidden fees, subscriptions, or premium memberships required.

We currently support five major games:

• CS2 (Counter-Strike 2) — Full support for all weapon skins, knives, gloves, stickers, and cases.
• Rust — Weapon skins, clothing, and gear skins.
• Dota 2 — Hero sets, arcanas, couriers, wards, and immortal items.
• Team Fortress 2 (TF2) — Unusual hats, weapons, taunts, and cosmetics.
• PUBG: Battlegrounds — Weapon skins, outfits, and crate items.

The minimum trade value on SkinsMonIKey is $0.50. This ensures that trades are economically viable for both parties. There is no maximum trade value — we regularly process trades worth thousands of dollars.

Most trades complete in under 30 seconds. After you confirm a trade on our website, our bot sends you a Steam trade offer almost instantly. Once you accept the offer on Steam, the items are exchanged immediately. Our average trade completion time is 27 seconds from start to finish.

If a trade fails for any reason (network error, Steam API downtime, etc.), all items are automatically returned to their original owners. No items are ever lost during a failed trade. If your trade has been pending for more than 5 minutes, you can cancel it and try again. Our support team is available 24/7 to help resolve any issues.

Cross-game trading is not directly supported through a single trade offer, as each game uses a separate Steam inventory. However, you can sell items from one game for site credit and then use that credit to purchase items from another game. This effectively allows cross-game trading with competitive rates.

Make sure your Steam inventory privacy is set to "Public". Items on trade cooldown, trade hold, or recently purchased from the Steam Market (which have a 7-day trade ban) will not appear. Also, items below our $0.50 minimum value threshold are filtered out to keep the interface clean.

We use a proprietary algorithm that aggregates pricing data from multiple sources including the Steam Community Market, third-party marketplaces, and historical trade data. Prices are updated every 5 minutes to reflect current market conditions. For rare and high-value items, we also factor in float value, pattern index, and sticker combinations.

Absolutely. We implement multiple layers of security to protect your account and items:

• SSL/TLS encryption on all connections
• Two-Factor Authentication (2FA) support
• Escrow protection on high-value trades
• Verified bot accounts with official badges
• Regular third-party security audits
• DDoS protection and rate limiting

We've processed over 2.4 million trades with zero security incidents.

All our bot accounts have verified profiles and are listed on our website. When you receive a trade offer, check that the sender's profile matches our listed bot accounts. Never accept trade offers from accounts not listed on our site. We will never ask for your password, Steam Guard code, or API key.

If you receive a suspicious trade offer or message claiming to be from SkinsMonIKey, do not accept it. Report the account to Steam and contact our support team immediately via Discord or our live chat. We take scam attempts very seriously and work closely with Steam to shut down impersonators.

We run multiple giveaways daily across all supported games. To enter, simply meet the listed requirements (e.g., minimum account level, completed trades) and click "Enter Giveaway". Winners are selected randomly when the countdown timer expires. Prizes are automatically sent to the winner's Steam account via trade offer.

Yes, all our giveaways are 100% free. No purchase is required to enter. We fund giveaways through a portion of our trading commission as a way to give back to the community. Over $253,000 worth of skins have been given away to 18,700+ winners this year alone.

If you win a giveaway, you'll receive a notification on the website and via email (if configured). Your prize will be automatically sent as a Steam trade offer within 5 minutes of the drawing. Make sure your trade URL is up to date in your profile settings. Unclaimed prizes after 48 hours will be re-drawn.

Go to your Steam profile → Inventory → Trade Offers → "Who can send me trade offers?" → Copy your Trade URL. Then paste it in your SkinsMonIKey profile settings page. Your trade URL is required to receive trade offers from our bots. You can update it anytime from your profile.

Yes. Contact our support team and we'll process your account deletion within 24 hours. Please make sure to withdraw any remaining balance or items before requesting deletion. Once deleted, your trade history and account data will be permanently removed in accordance with our privacy policy.